When will my package ship?
We process orders within 2-3 days and mail orders out every Tuesday and Friday.
Why is shipping so expensive?!!!!
I know many of you are used to free shipping but as a new, small business - we cannot afford that (same for other small businesses btw). We offer $8 flat rate shipping for US customers and $20 flat rate shipping for International customers.
How long does it take to receive my order?
Customers in the US can expect their package between 3-4 business days once it's been shipped. For International customers, it will take 6-18 business day.
Do you ship internationally?
Absolutely! We ship from Los Angeles, CA and MSTRPLN ships to most countries. Full disclosure, we try to keep shipping costs down but shipping overseas is pricey. We recommend gathering a group of friends together to put in a bulk order so you can split the shipping cost!
How much is customs tax?
The customs tax depends on the country that the order is being shipped to.
Returns + Exchanges
Is there a return policy?
We are very confident that you'll love this planner but we know all too well about impulse buys. As long as the physical planner has not already been shipped, you may return the planner for a full refund. Please email us at firstname.lastname@example.org to initiate a return.
Due to the nature of the product, digital and printable planners are final sale.
What if my product arrives damaged?
We are your hardest to make sure your MSTRPLN planner arrives to you in tip top shape, but if your planner arrives to you damaged, please email us at email@example.com and you will be offered a refund for store credit.
What do I do if I don't like the planner?
We really want you to love your planner. We'd encourage you to go through our website or Instagram page to find tips and tricks to making the planner work for you. If you have any questions, please email us at firstname.lastname@example.org and we'll be happy to help you.
How can I cancel my order?
As long as your order hasn't shipped, you can cancel your order. Please email us at email@example.com ASAP so we can process your cancelation.
Help! I haven't received my order!
Email us at firstname.lastname@example.org and we will get to the bottom of it.
Are your prices in USD?
All prices are in USD. We would love to offer pricing in your local currency, but as a small business, that's not an option right now.